Suggestions, Comments and Complaints

We welcome all comments on the services provided by the Practice.

We are continually looking to turn our patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.

We’ll let the staff involved know and share the good practice across our teams.

You may write to us or contact us by phone or fax.

Our details can be found on our Contact Us page.

Complaints procedure

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.

However, if you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know.

Complaints or concerns about the service you have received from the Practice should be addressed to Mrs Debra Penney, our Practice Manager. Please be as specific as possible.

We will thoroughly investigate your complaint and will do our best to explain what has happened and respond where necessary.

NHS England Customer Care Centre

The NHS England Customer Care Centre is available for patients to use if they have any complaint query or concern about GP services. The Customer Care Centre provides patients with a helpful contact point and support when they have issues.

Telephone: 0300 311 22 33

Email: england.contactus@nhs.net

General Post (including complaints): NHS England, PO Box 16738, Redditch, B97 9PT

Website: www.england.nhs.uk/contact-us/