Reception and Enquiries
Reception and Enquiries
How can we help you?
Getting help with
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Register as a new patient
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Get immediate help with minor illnesses and injuries:
Pharmacists can also advise on minor illnesses and injuries:
Alternatively you can visit your nearest Minor Injury Unit (please note West Walk Surgery is for minor injuries only and NOT illnesses):
21 West Walk
Tel: 0145 427 2200
8.30am-7.30pm (Weekends, 10am-1.30pm)
Tel: 0117 414 5100 or 0117 414 5101
Open 24 hours a day, seven days a week.
If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.
How can we help you?
For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.
Visit a Pharmacist
- No appointment necessary
- Many pharmacists have a confidential area
- Open till late and at weekends
Contact a Nurse
Contact a Doctor
COVID-19 Support Room
COVID-19 Support Room
If you think you might have coronavirus or you’ve been in close contact with someone who has it visit NHS 111 online coronavirus service for advice.
Well-being while staying at home
Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).
Visit NHS Every Mind Matters for advice, practice advice and support groups.
If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support.
To stay fit and healthy whilst at home, try the NHS Home workout videos.
Pharmacy Opening Hours
Please see local pharmacy opening times during the Covid-19 pandemic.
Advice for patients with pre-existing conditions
Patients with Learning Difficulties
Advice for Vulnerable Patients
Guidance for Parents and Carers
Let’s see what we can do…
Emerade and EpiPen Adrenaline auto-injectors
How to use Emerade adrenaline auto-injector
Information and a useful video on how to use a Emerade auto-injector to treat a anaphylaxis attack.
How to use EpiPen adrenaline auto-injector
Information and a useful video on how to use a EpiPen auto-injector to treat a anaphylaxis attack.
Survive is an innovative local charity working towards freedom from domestic abuse for children, young people and families in Bristol and South Gloucestershire. Offering practical and emotional support, information and education for children and young people who are experiencing or have experienced domestic violence and abuse.
Address: PO Box 61, Kingswood BS15 8XJ
Telephone: 0117 9613 065 office
Telephone: 0808 2000 247 support
What to do in an asthma attack
You’re having an asthma attack if you are experiencing any of these:
- Your blue reliever isn’t helping, or you need to use it more than every four hours
- You’re wheezing a lot, have a very tight chest, or you’re coughing a lot
- You’re breathless and find it difficult to walk or talk
- Your breathing is getting faster and it feels like you can’t get your breath in properly
Macmillan Rehabilitation and Support Team
Macmillan Rehabilitation and Support are a team of Occupational Therapists and Cancer Support Workers. They provide practical, emotional and psychological support to people living with and beyond cancer, either through one to one support in people’s homes or group sessions in the Bristol, South Glos and North Somerset area.
For more information click here.
For information about upcoming courses, click here.
Are You a Carer?
If you provide help and support to a partner, relative, child, friend or neighbour who could not manage without your help due to physical or mental illness, disability, frailty or addiction, then you are one of thousands of unpaid carers in and around Bristol.
If you are a carer, it is important to look after your own health as well as the person you care for.
Here at The Orchard Medical Centre we want to be able to do all we can to help you to stay as healthy and informed as possible, so you can carry on caring for as long as you want to. Please register with us, as this enables us to provide you with the following benefits:
- Free ‘flu’ vaccinations each autumn
- Sharing information with you about the person you care for if she/he consents to this, which will make communication easier
- More flexible appointments depending on your needs as a carer
If you look after someone, please let us know – we may be able to help you
Either register as a carer by completing this form online or ask for a carers’ identification form from reception or speak to your doctor / nurse.
- One-to-one support
- Activity groups with other people going through similar issues
- Carers support groups
- Hospital support to help carers in a hospital setting, particularly around the discharge process
- Training and workshops to help you manage on a day to day basis
- Carers assessments to help you to get the support you need to be a carer
- Employment support to help you to get back into work or to stay in employment
- Help applying for relevant benefits
- Carers emergency card which will ensure that the person you care for is supported in the event of you being taken seriously ill.
They have specific workers for parent carers, young carers and for carers who support an adult with a learning difficulty.
As a carer you may need support or advice through this difficult time.
Singing for the Brain, Kingswood
Singing group for people with dementia and their carers
Where: Kingswood Community Centre, The Arch High Street, Kingswood, BS15 4AB
Telephone: 0117 961 0693
Carers Support Centre
Carers Support Centre provides a range of practical services for carers of all ages in Bristol and South Gloucestershire. It also provides a voice for carers and gives advice on making organisations more carer aware. Covering Bristol and South Gloucestershire.
Telephone: 0117 965 2200
South Gloucestershire Carers’ Choir
Small group made up of carers in the South Gloucestershire area.
When: Wednesdays 1-3pm at Kingswood Community Centre and Yate (Tuesdays at the Parish Hall 10.30am-12.30pm) alternately.
Where: Kingswood Community Centre, High Street, Kingswood BS15 4AB
A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support.
The Carers Trust Network supports carers locally through its UK-wide network of Network Partners.
Telephone: 0117 939 2562
Carers Line: 0117 965 2200
NAS South Gloucestershire branch is a parent-led group run by volunteers who are mainly parents of autistic children or young people who want to help others affected by autism (including Asperger syndrome and pathological demand avoidance).
Care and Support for Children and Families
South Gloucestershire Council can provide information varying from safeguarding and reporting concerns, to what is being done to support children to have the best start, improving outcomes for children and young people with special educational needs and/or disability, improving mental health and wellbeing.
Find out about what is on offer to children and young families here.
A young carer is a child or young person under 18 who provides or intends to provide care, assistance or support to any family member (of any age) who is disabled, physically or mentally ill, frail or elderly or is misusing alcohol or substances.
Through its Young Carers Service, Carers Support Centre provides help and support to children aged 8-18, their families and professionals in Bristol and South Gloucestershire.
Call: 0117 965 2200
Childhood illness visual guide
Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.
HANDi app provides expert support to parents/carers looking after children with the most common childhood illnesses. Guidance includes illness specific home assessment guidelines, signposting to the appropriate healthcare setting, and illness information.
This personalised vaccination calendar which highlights the dates your child needs to have their vaccinations by.
Wellbeing College helps look after your wellbeing. They run a range of courses, drop in sessions, activities and holistic therapy sessions – completely free of charge.
Telephone: 01454 821856
East Bristol Food bank (Kingswood Outlet)
When: Mondays 11:00-13:00
Where: Bourne Christian Centre, Waters Road BS15 8BE
Hop Skip and Jump Bristol
Immediate and flexible respite care for children and young adults with disabilities and SEN. Able to cater for up to 60 children a day, providing a variety of groups and activities for them to engage with, indoor and outdoor play facilities, all with an emphasis on self-development and discovery.
Where: Grimsbury Road, Kingswood BS15 9SE
Telephone: 0117 967 7282
Memory Café Hanham
Friendly café for people with dementia and their carers
Where: Hanham Community Centre, High Street, Hanham, BS15 3EJ
Telephone: 0117 961 0693
The Clock Tower Association
Warmley Clock Tower Association is community project providing support and opportunities aimed at enhancing the lives of local people.
Current users of the building in Tower Road North, Warmley, include martial arts, yoga, weaving, weaving, music therapy, ante-
Telephone (Monday-Wednesday, 10am-1pm): 0117 967 1655
Kingswood Women’s Institute meets on the second Thursday of the month at the Congregational Church Hall.
The WI provides women with educational opportunities, the chance to build new skills, to take part in a wide variety of activities and to campaign.
Kingswood Y's Men
Kingswood Y’s Men’s Club is part of Y’s Men International, a YMCA affiliated service and community organisation. Despite the name the club is not exclusively a male preserve and is open to all members of the community.
Rotary Club of Kingswood
The Rotary Club of Kingswood has been running since 1939 and is keen to welcome new members, men and women.
The club supports the local community, raising as much money as possible for chosen charities, while members enjoy Rotary.
Telephone (membership information or enquiries): 07753 612225
South Gloucestershire Community Learning Service
The community learning team based at The Vassall Centre, Gill Avenue, Fishponds, works with adults aged 19 and over who have no or few formal qualifications and is funded by the Education and Skills Funding Agency.
Most courses are free and are offered at venues throughout South Gloucestershire.
Telephone (freephone): 0808 808 5252
South Gloucestershire Over 50s Forum
South Gloucestershire Over 50s Forum campaigns for everyone over the age of 50 in the area, irrespective of race, religion, disability and sexuality. It is non party political, and seeks to address all concerns and problems facing people aged over 50.
Telephone: 07967 102141
Well Aware provides information on a wide range of organisations; support groups, community groups, events and activities that can help improve your health and wellbeing.
Telephone (free phone): 0808 808 5252
AWP 24/7 advice and support line for patients
Avon and Wiltshire Mental Health Partnership ( AWP) provides a 24-hour mental health telephone response line on 0300 3031320 for adults and children, seven days a week, 365 days a year.
This can be a particularly anxious and difficult time, particularly if you or someone you care about struggles with mental health difficulties.
In order to alleviate pressure on primary care and accident and emergency departments, AWP staff will be available 24/7 to provide advice, guidance and support over the phone to our patients, families and carers, as well as members of the public who may be worried about their own or someone else’s mental health
Find out more: www.awp.nhs.uk/247-telephone-response-line
Bristol Mind is a mental health resource for people in Bristol and surrounding areas providing information and signposting, advocacy services, low cost counselling, confidential helplines, volunteering opportunities and more.
Helpline: 0808 808 0330 (Wed-Sun, 8pm to midnight)
Transgender Helpline: 0300 330 5468 (Mon and Fri, 8pm to midnight)
Hate Crime Service: www.bristolmind.org.uk
Women Without Borders: www.bristolmind.org.uk
Meeting Minds Counselling: www.bristolmind.org.uk
Bristol Wellbeing Therapies
Bristol Wellbeing Therapies (BWT) is the gateway into Bristol’s NHS funded primary care service. BWT conduct all the assessments into this free and confidential service. Therapies are provided by a range of different providers for adults of all ages. The current wait for assessment is around a month.
Telephone: 0117 982 3209
Social Prescribing Explained
Social Prescribing in South Gloucestershire explained by Toria Wrangham, Senior Social Prescriber:
Vita Health Group
With over 30 years of experience delivering best-in-class physical and mental healthcare, Vita Health Group has a unique insight into delivering holistic, person-centred care. Their mental health services include cognitive behavioural therapy (CBT), guided self-help, and group therapy sessions.
Support At Home
Support at Home is to be a free Red Cross First Call service for those aged 18 or over in Bristol and South Gloucestershire, providing they don’t have complex mental health needs or substance abuse issues.
DBS-checked volunteers visit for around six weeks to provide support in the home including practical support such as shopping, light domestic and picking up prescriptions. They can also provide emotional support.
Telephone (referrals): 0117 301 2601
General Enquiries: 0117 301 2619
Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.
Telephone: 116 123
Rethink provide expert, accredited advice and information to everyone affected by mental health problems.
Telephone: 0300 5000 927
MindEd is a free educational resource on children and young people’s mental health for all adults.
Free anonymous online chat for young people to discuss your mental health issues.
Developing Health & Independence (DHI)
DHI South Gloucestershire has treatment centres in Warmley and Yate and delivers services throughout the county, including within GP surgeries.
Responsive and imaginative services, developed in consultation with the people who use them, aim to improve the health and well being of all those affected by drug and alcohol use.
Telephone: 0800 073 3011
Email (head office): firstname.lastname@example.org
If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.
Telephone: 0300 123 1110
Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.
Telephone: 0800 917 7650
Drinkaware Online Tools & Apps
Online trackers and apps from Drinkaware to help you avoid harm from alcohol.
Download from: www.drinkaware.co.uk
First Contact scheme
First Contact helps those aged over 60 access a range of information to live independently at home and be more mobile.
The scheme uses a simple, quick and easy checklist of questions, which enables staff and volunteers to ascertain the needs of the person.
You can pick up the checklist from South Gloucestershire libraries or One Stop Shops and complete it yourself.
You may prefer to download the First Contact Postcard, complete it and return to the Freepost address on the form.
Bristol Activities of Daily Living Scale
The Bristol Activities of Daily Living Scale is a questionnaire designed to reveal the everyday ability of people who have memory difficulties of one form or another.
Contact the Elderly
Supported by a network of volunteers, Contact the Elderly organises monthly Sunday afternoon gatherings for small groups of older people aged 75 and over who are dealing with loneliness and social isolation. Once a month, normally on a Sunday afternoon, each older guest is collected from their home by a Volunteer Driver, and taken to a Volunteer Host’s home, where they join a small group for refreshments, talk and companionship. The group is warmly welcomed by a different host each month, but the charity’s drivers and older guests remain the same. This means that over the months and years, acquaintances turn into friends and loneliness is replaced by companionship.
Telephone: 01225 873 812
The Retreat Memory Café – Soundwell
The café runs on the second Monday of every month and is open to those with dementia, and their carers. There are fun activities, crafts, singing and invited speakers. It’s a great opportunity to meet, socialise and relax in a caring environment.
Telephone: 01454 868570
Free phone support for older people, 24 hours a day.
Telephone: 0800 4708 090
Health Information Video Library
Take a look at our health information video library here.
It’s easy to navigate and contains over 350 videos that covers 90 common topics you might visit your GP to discuss. Key collections include asthma, diabetes, medicine management and more.
In this library you can find out more about your condition, medication and any procedures you might have to treat your ailment.
Action on Hearing Loss
Patients who are hard of hearing or deaf can now book for a communication professional to attend their appointments.
Further information is available from the Action on Hearing Loss Leaflet.
Action on Hearing Loss
Action on Hearing Loss (formerly RNID) is a national charity helping people confronting deafness, tinnitus and hearing loss to live the life they choose. We campaign to change public perception and policy around hearing loss issues, fund research into hearing loss and tinnitus and deliver information and support services across the country. In South Gloucestershire, we are a member of the Deaf, Deafblind, Deafened and Hard of Hearing Group and we are keen to continue to foster strong links with other organisations supporting deaf and hard of hearing people in the area.
Telephone: 0808 808 0123
Textphone: 0808 808 9000
SMS: 07800 000 360
Centre for Deaf and Hard of Hearing People
We provide advice and practical support to Deaf and Hard of Hearing people in Bristol and the surrounding areas. We work to promote social inclusion and independence and focus on removing communication barriers so that Deaf and Hard of Hearing people can participate more fully in all aspects of their day-to-day lives.
Telephone: 0117 9398 653
Text / Facetime: 07749 313085
Singing group – Kingswood
Singing group for adults with learning difficulties
Where: The Hive 324, 322 Two Mile Hill Road, BS15 1AJ
When: From 11.00 – 12.00 On the Last Friday of each month
Telephone: 01761 470 006
Deaf, Deafblind, Deafened and Hard of Hearing Group
The main aim of the meeting is to ensure that service users experiencing hearing loss have a chance to influence change in local services. We also discuss how to remove barriers and accessibility issues, which make it difficult for people experiencing hearing loss, to live an independent life. We do this by holding a meeting with key partners, statutory organisations, voluntary and community faith sector and service users.
When: The Group meet on a quarterly basis
Where: Badminton Road council offices.
Telephone: 01454 86 8259
We provide practical support to people who have been born deaf and those who become deaf or hard of hearing later in life. Our aim is to give back choice and control to people who cannot access the kind of everyday services and information hearing people take for granted.
Contact: GDA, Colin Road, Barnwood, Gloucester, GL4 3JL
Telephone: 01452 372 999
Bluebell is a charity providing innovative services to help mums and dads manage their emotional wellbeing during pregnancy and after birth.
Telephone: 0117 922 0746
Maternity Services at North Bristol NHS Trust provide a full range of maternity care.
More than 6,000 babies are born each year and dedicated midwives, doctors, maternity healthcare assistants (MCAs) and support staff are committed to giving personalised care of the highest standard.
Website: North Bristol NHS Trust
Mothers for Mothers
Mothers for Mothers is group of mums, most of who have suffered postnatal depression or distress after the birth of one or more baby. They offer support, advice, information and, most of all, a listening ear for any worries or concerns you may have.
Telephone: 0117 935 9366
Mental Health During Pregnancy and When You Have a New Baby
Most expect to feel happy, excited and positive during pregnancy, and when their baby is born. But it is natural to feel stressed or anxious at times during pregnancy, or when you have a new baby, with up to one in five women having mental health problems in pregnancy or after birth.
Pregnancy and Baby Guide
Here’s an NHS guide to everything you need to know about caring for your new baby during those exhausting but wonderful early weeks.
Avon and Wiltshire Mental Health Partnership
We know this can be a particularly anxious and difficult time, particularly if you or someone you care about struggles with mental health difficulties.
In order to alleviate pressure on primary care and accident and emergency departments, our staff will be available 24/7 to provide advice, guidance and support over the phone to our patients, families and carers, as well as members of the public who may be worried about their own or someone else’s mental health.
Telephone: 0300 303 1320 (open 24hr, 365 days a year)
South Glos Talking Therapies
South Glos Talking Therapies are the gateway for the NHS talking therapy services within South Gloucestershire. They provide access to a range of therapeutic interventions in line with people’s differing emotional needs
Telephone: 0117 3784270
Free online counselling, support and Apps (Kooth for 11-18yrs, QWell for adults and Minds For Life for mobile apps).
Veterans Mental Health
The Woodland Warrior Programme provides therapeutic activities for armed forces personnel and veterans. Participants should be currently serving or have served in the military services at some point in their life. Participants can be referred to the programme via a charity/recovery centre/ GP or can self-refer.
The programme provides participants with the opportunity to recuperate, recalibrate and re-engage. It is suitable for people who have disengaged and lack confidence to continue as before. An official diagnosis is not required to attend.
Telephone: 0759 429 1714
NHS Self-help Leaflets
Mental health self-help website with an excellent range of leaflets which can be viewed or downloaded and is also available in audio.
Every Mind Matters
How are you taking care of your mental health? Get expert advice, practical tips and a personalised action plan with Every Mind Matters.
LGBTQ Mental Health
Information about mental health support for people who are lesbian, gay, bisexual, trans, queer or questioning (LGBTQ).
Telephone: 0300 123 3393
Mental Health During Pregnancy and When You Have a New Baby
Most expect to feel happy, excited and positive during pregnancy, and when their baby is born. But it is natural to feel stressed or anxious at times during pregnancy, or when you have a new baby, with up to 1 in 5 women having mental health problems in pregnancy or after birth.
Cossham Sexual Health Clinic
The clinic at Cossham Hospital, Lodge Road, Kingswood, BS15 1LF, provides a variety of services.
These include: contraception advice and provision; sexual health advice and basic testing; treatment for common STIs including initial treatment of genital warts; pregnancy test; help with issues such as sexual difficulties, reproductive health, period or menopause problems; and referral to other services when appropriate.
Telephone: 0117 342 6900
Confidential non-judgmental support line for those who identify as transgender, non-binary or are exploring their gender identity. We also support family and friends and can sign-post to services nearby.
Telephone: 0300 330 5468
Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.
Sexual Health Helpline
The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9:00-20:00.
Telephone: 0300 123 7123
Brain Tumour Support
Charity offering an individualised support service which provides specialist information, practical guidance, emotional support, help coping with bereavement and much more.
The group aims to provide support for patients with pituitary disorders, their families and carers.
When: Third Wednesday of every month, except July and August
Where: The Academic Centre, Frenchay Hospital, Bristol, at 7.30pm.
Get Local Help to Quit for Good
With your free local service on your side you are up to four times more likely to quit for good. Trained advisers are based at GP surgeries, pharmacies and community venues across South Gloucestershire.
NHS Smokefree - Quit smoking with your free Personal Quit Plan
You’re more likely to quit with the right support. Find the combination that’s right for you in just three easy steps.
You can get support from your local council and other local organisations to improve health and wellbeing through low or no-cost exercise, healthy eating and support programmes, including South Gloucestershire Council’s LifeShape.
NHS advice on weight management is available here
Reach is a free and fun programme for families, children and young people who are above a healthy weight. Group programmes for children aged four to 16 and their families started at the end of April 2019.
Telephone: 01454 864005
You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.
Am I a Healthy Weight?
Calculate your BMI using this NHS Tool