Urgent appointments
To request an urgent appointment (Monday to Friday) during opening times:
- phone us on 0117 980 5100
When you get in touch, we’ll ask what you need help with. Our Health Navigators will use this information to signpost you to the most appropriate clinician.
Routine appointments
You can request a routine appointment in advance during opening times.
You can also:
- phone us on 0117 980 5100
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with. Our Health Navigators will use this information to signpost you to the most appropriate clinician.
Your appointment
Surgery and clinic attendance is by appointment only.
The surgery operates an appointment system for booking with either a doctor, specialist nurse, nurse or a healthcare assistant.
Appointments with a doctor can be booked up to two weeks in advance and up to four weeks in advance with a nurse. The reception staff will do their best to offer you a time that is convenient for you.
Wherever the appointment is medically urgent we will endeavour to see you on the same day or if we are fully booked we will offer you an alternative pathway to seeing a healthcare professional.
Alternatively, there are other options aside from seeing a Doctor. You could see the Specialist Nurse who is trained to see patients with new problems, especially minor illnesses such as viral and skin infections, minor injuries and coughs/colds and many more. For contraception, blood pressure checks, diabetes, asthma, and many other problems, you can see the Practice Nurses.
We are working with other local practices to offer improved access appointments in the evenings or at weekends. Please speak to a member of the practice team to find out more.
Telephone appointments
We are pleased to be able to offer help and advice over the telephone, rather than a face to face consultation.
There may be exceptional circumstances when the doctor may not be able to call you at the agreed time, due to emergencies in the practice. However, we will endeavour to minimise this, and inform you if the doctor is called away from the surgery.
Appointment reminder by text message
Any patient whose mobile number is known to the practice and who has an appointment will be sent a text message, reminding them of the appointment date, time and the name of the doctor or nurse who the appointment is with.
If the appointment is no longer required, the message prompts you to reply using the word ” cancel “.
The appointment will then be automatically cancelled for you. Texts will only be sent between Monday to Sunday, but not Saturdays and between the hours of 10am and 5pm on those days. If your appointment is on a Monday, you will be sent this reminder text message on the Sunday prior.
Evening and weekend appointments
We also offer weekend appointments. Speak to staff to find out more
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 0117 980 5100 (Option 2) during opening times
- Complete this Online Form
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to speak with
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by video call.
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits should only be requested if the patient is bed-bound or is so ill they may collapse or fall getting to surgery. All Home visit requests are triaged by our trained health navigators and they may call you back to ascertain the nature of your situation and decide if a visit can be made.
The Surgery with all its facilities is the best place to hold a consultation and we encourage patients to come to the surgery wherever possible.
