Complaints Form

If you have a complaint about the service you have received from any member of staff working in this practice, please let us know. The practice operates a Complaints Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria.

If you make a complaint it is practice policy to ensure you are not discriminated against, or subjected to any negative effect on your care, treatment or support and no information regarding complaints or feedback are kept on your medical records.

The Practice will contact you to discuss the complaint, to agree with you how the complaint is going to be investigated, and the timescale for this to be completed an action plan will be implemented.

When the practice looks into your complaint it aims to:

  • Ascertain the full circumstances of the complaint.
  • Make arrangements for you to discuss the problem with those concerned, if you would like this.
  • Make sure you receive an apology, where this is appropriate.
  • Identify what the practice can do to make sure the problem does not happen again.
Are there any members of staff that may be involved?