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You can submit Friends and Family results on this page.
June 2025
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Very Good
422
Good
71
Neither Good Nor Poor
16
Poor
8
Very Poor
10
Total responses
527
Highlight
Feedback
Highlight 1
We think the Dr was amazing, made patient feel comfortable, was able to listen to child and make an informed decision along with concerned parent. Very thankful for this to have happened. The receptionist was very helpful in finding an appointment the same day once she was informed of the circumstances. Thank you very much to the team for all the assistance yesterday.
Highlight 2
Always given time to explore my health issues and informed and involved in planning my care. Thanks for the care and support you have always given.
Highlight 3
I booked my blood sample request online for a time I wanted on a Saturday which I can do, it was an easy process, I was seen on time and the whole experience was quick and simple, my thanks to the nurse who was excellent
May 2025
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Very Good
384
Good
84
Neither Good Nor Poor
16
Poor
12
Very Poor
9
Total responses
508
Highlight
Feedback
Highlight 1
As always the service at The Orchard has always been exemplary from Receptionist to the Doctor! Always very helpful, informative and always listen to any problems & worries I may have!!
Highlight 2
My 1st time having moved to the area. Doctor was very professional whilst being very understanding and explained fully what he was doing. Breath of fresh air
Highlight 3
Reception team incredibly helpful, phone system much improved in recent years, can’t fault them. I can always get an appointment for my children when they need one. Best surgery around.
April 2025
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Very Good
364
Good
70
Neither Good Nor Poor
17
Poor
13
Very Poor
8
Total responses
472
Highlight
Feedback
Highlight 1
Fantastic medical centre, always do their best in adverse times. Friendly, professional and the centre is squeaky clean. Thank you so much, I’m so grateful to have a brilliant health centre looking after my wellbeing and health.
Highlight 2
I have been with Orchard Medical since the early sixties and have always been treated with courtesy and professionalism and above all I have been listened to. I have received wonderful care from all the medical staff and consider Orchard Medical to be one of the best in Bristol.
Highlight 3
Everyone from reception to the nurses and Doctors are so kind and caring, I fell like a person and not just a number at Orchard Medical Centre
March 2025
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
373
Likely
112
Neither likely nor unlikely
16
Unlikely
17
Extremely unlikely
14
Don’t know
2
Total responses
534
Highlight
Feedback
Highlight 1
Very friendly caring considerate staff and made me feel valued and discussed questions with compassion I asked.
Highlight 2
Clinician running to time, was friendly & quick with procedure. Auto reminders sent in advance. Excellent service.
Highlight 3
have always received good care and understanding of my health needs. The staff have always been professional and helpful. Thank you.
February 2025
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
325
Likely
96
Neither likely nor unlikely
22
Unlikely
13
Extremely unlikely
21
Don’t know
4
Total responses
481
Highlight
Feedback
Highlight 1
Been with the surgery well over 50 years and on the whole time I have received very good treatment
Highlight 2
As usual, I found the doctor very sympathetic and helpful – giving me advice on how to treat my problem. In fact, this applies to all the staff, whether it be doctors or nurses. I have been with this practice for all my life – 83 years – and I have no intention of going elsewhere. You all have my greatest thanks.
Highlight 3
Attended the surgery to have some stitches out, I was very nervous. Saw a lovely nurse who was very supportive and made the whole thing a lot less stressful.
Janurary 2025
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
357
Likely
92
Neither likely nor unlikely
19
Unlikely
8
Extremely unlikely
10
Don’t know
4
Total responses
490
Highlight
Feedback
Highlight 1
I have always been given expert advise and excellent treatment! I have been a patient at firstly South Road surgery then at the Orchard for the past 57 years and would never go anywhere else!!!
Highlight 2
I rang for an appointment. The receptionist was so helpful and friendly. Got me an appointment for the next day. Doctor was really good., No one likes going to the doctor so its imperative to have a friendly service, which i got.
December 2024
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
329
Likely
99
Neither likely nor unlikely
15
Unlikely
12
Extremely unlikely
2
Don’t know
3
Total responses
460
Highlight
Feedback
Highlight 1
The Dr is being incredibly thorough and supportive. Genuinely the best GP experience I have had in the NHS.
Highlight 2
The phone lines are answered quickly, your care navigators are kind and efficient. I receive good advice and timely appointments. Clinicians ensure that advice and treatment is understood and relevant.
Highlight 3
I can’t recommend you enough! Every time I need an appointment for myself or my children, which is rare, you always accommodate me effectively and efficiently. You provide an excellent service! When I was poorly in December, the doctor I saw was so thorough and really took the time to be compassionate and caring. I was extremely grateful, as I’ve not felt that poorly for years! Thank you for everything that you do for me and my family!
November 2024
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
322
Likely
83
Neither likely nor unlikely
16
Unlikely
5
Extremely unlikely
9
Don’t know
3
Total responses
438
Highlight
Feedback
Highlight 1
Doctors and staff are always respectful and they genuinely care about the patients.
Highlight 2
This was the best B12 jab I have had in a very long time. The nurse took really great care to inject the solution slowly and I experienced no pain whatsoever. Big thank you 😊
Highlight 3
I am always satisfied with the service I receive. My wait for an appointment is always within a reasonable time scale, and I fell that the GP I see treats me as if he or she cares
October 2024
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
390
Likely
98
Neither likely nor unlikely
11
Unlikely
0
Extremely unlikely
8
Don’t know
4
Total responses
511
Highlight
Feedback
Highlight 1
I found the doctor to be very understanding and helpful with my situation. The staff on the phone were very helpful and arranged for call back with the doctor ASAP which was much needed.
Highlight 2
I was seen promptly and the nurse explained what the blood test was for and when I should check the results. It was painless and the nurse was friendly.
Highlight 3
Fantastic response from receptionist on Tuesday eve who understood my issue and got me an appointment the next day with no issues. Doctor was really friendly and understanding, thorough and very understanding of urgency of problem.
September 2024
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
346
Likely
100
Neither likely nor unlikely
15
Unlikely
8
Extremely unlikely
6
Don’t know
4
Total responses
479
August 2024
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
342
Likely
93
Neither likely nor unlikely
7
Unlikely
3
Extremely unlikely
8
Don’t know
1
Total responses
454
July 2024
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
369
Likely
116
Neither likely nor unlikely
16
Unlikely
13
Extremely unlikely
11
Don’t know
3
Total responses
528
Highlight
Feedback
Highlight 1
Excellent from the time I walked In the door, receptionist was lovely really helpful couldn’t do enough for me , doctor was brilliant really went through everything with and followed up the next day made sure treatment was correct for me
Highlight 2
Amazing experience with the doctor – she was thorough, spoke at an age appropriate level with my daughter, was personable, and reassured us both.
Highlight 3
I’ve found it easier to get an appointment here than in past years. The service they provided me lately was faultless. They have some new doctors who are very knowledgeable and they genuinely seem to care about you. They are under a lot of pressure by the volume of people who are using their practice and seem to cope extremely well with the language barrier that I’ve noticed a lot of there patients have. Keep up the good work your doing a fantastic job of care 🙏🏻🥰
June 2024
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
391
Likely
99
Neither likely nor unlikely
15
Unlikely
5
Extremely unlikely
0
Don’t know
2
Total responses
512
Highlight
Feedback
Highlight 1
The nurse that we had was absolutely fantastic, she has the bubbliest, kind hearted manner and made both Sunny and me feel completely relaxed. This lady goes above and beyond to make children feel happy and safe.
Highlight 2
The ease of getting an appointment was great The follow up sms helped me to keep organised. I did not have to wait long after arrival. And most important was the friendliness of the nurse. Excellent!
Highlight 3
All members of staff at the Orchard always put me at ease and are very helpful Answering any questions I have!
April 2024
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
282
Likely
75
Neither likely nor unlikely
15
Unlikely
5
Extremely unlikely
8
Don’t know
3
Total responses
388
Highlight
Feedback
Highlight 1
Treated with respect, kindness, and understanding by a knowledgeable and skilled professional, in an efficient and friendly manner. Couldn’t have been a better experience.
Highlight 2
My last visits have been same day appointments and I’ve been treated with respect and consideration by the receptionist and my GP. I’m very lucky to have such a good practice supporting me
Highlight 3
Despite the obvious challenges faced daily by your staff, the receptionist made me feel listened to and did everything she could to find a solution to help me access medical attention.
March 2024
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
409
Likely
129
Neither likely nor unlikely
12
Unlikely
14
Extremely unlikely
6
Don’t know
5
Total responses
575
Highlight
Feedback
Highlight 1
The person I spoke with to make the appointment was very patient and caring and the GP I spoke with was helpful and understanding
Highlight 2
The nurse, as always, was very kind and efficient and told me how and when I could get my results. the appointment was on time.
Highlight 3
It’s a great practice and they show they are there to help to their best ability and showing different options and methods they can use to be able to give you the best care possible. Orchard Medical makes me feel safe and secure and very open about talking and opening up about my problems.
February 2024
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
121
Likely
50
Neither likely nor unlikely
10
Unlikely
2
Extremely unlikely
3
Don’t know
6
Total responses
192
Highlight
Feedback
Highlight 1
Staff are friendly and keen to help. Understanding and sympathetic.
Highlight 2
Nervous child having blood test. Nurse was lovely, very friendly, she made sure she spoke to him throughout the process. He was so relaxed he didn’t even realise she had finished.
Highlight 3
The staff are lovely and the doctors are wonderful people they take a interest in what you say. Thank you
January 2024
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
386
Likely
140
Neither likely nor unlikely
26
Unlikely
11
Extremely unlikely
8
Don’t know
8
Total responses
579
Highlight
Feedback
Highlight 1
Good efficient service along with great information from the Dr during and after my appointment
Highlight 2
I needed to see my doctor quite urgently as I had a health concern, which needed investigating. Thankfully I was booked in to see my doctor that morning, and the whole process was quick and reassuring. I also needed blood tests and annual health review which was also done with the nurse immediately after seeing my doctor. I’m very pleased with the service provided.
Highlight 3
Your reception team are always polite, friendly helpful and courteous. They were able to offer me an appointment the same day with your amazing specialist nurse. The amazing care continued with her. She was supportive, understanding, knowledgeable and most of all amazing at advising me about my on going issues and what to do. I felt reassured and supported as always by the orchard medical centre.
December 2023
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
322
Likely
83
Neither likely nor unlikely
15
Unlikely
8
Extremely unlikely
12
Don’t know
0
Total responses
440
Highlight 1
Always been with orchard. Lovely receptionists. Always get an appointment. Lovely waiting area. Fab understanding helpful loyal doctors.
Highlight 2
I needed to see my GP close to Christmas and the surgery facilitated that. My GP was, as ever, kind, reassuring, and totally proactive. Thank you everyone at Orchard – fabulous call handlers, efficient admin staff, practice management staff, kind nurses, and brilliant GPs. May 2024 be good to all.
Highlight 3
The Doctor I saw was amazing when I needed help. He was calm, decisive, caring, knowledgeable and had my best interests at heart. The Receptionists are amazing on the phone.
November 2023
Highlight 1
Friendly & helpful staff. I was seen really quickly. Call handler was helpful and the lady at the reception desk was able to help me. The nurse I saw was lovely, kind & polite.
Highlight 2
Met 6 Medical Students and enjoyed the interaction with them regarding my ongoing problems with my lower legs. I wish them a happy future in medicine.
Highlight 3
Dr was interested in me, she listened to me and explained things, she didn’t rush me and she followed through with her suggestions as to something that can help me, which meant I had a phone call from the practice the next morning. This is patient care and I’m very grateful .
October 2023
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
376
Likely
112
Neither likely nor unlikely
20
Unlikely
13
Extremely unlikely
8
Don’t know
3
Total responses
532
Highlight 1
I have been a patient with Orchard Medical for almost sixty years and have always been treated with courtesy and professionalism. I have never had difficulty getting an appointment or a home visit.
Highlight 2
The gp my son saw was absolutely amazing! Very child friendly and engaged with my child, made a treatment plan I was extremely happy with. Listened to my concerns, I felt like I was heard. Very very happy, thankyou
Highlight 3
Such a lovely nurse who immediately put me at ease for my smear test. She was thorough with the information she gave me prior to the test and answered any questions I had afterwards.
September 2023
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
442
Likely
167
Neither likely nor unlikely
29
Unlikely
8
Extremely unlikely
14
Don’t know
3
Total responses
663
August 2023
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
330
Likely
95
Neither likely nor unlikely
20
Unlikely
11
Extremely unlikely
14
Don’t know
7
Total responses
477
July 2023
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
287
Likely
85
Neither likely nor unlikely
30
Unlikely
5
Extremely unlikely
10
Don’t know
3
Total responses
420
June 2023
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
350
Likely
114
Neither likely nor unlikely
27
Unlikely
7
Extremely unlikely
14
Don’t know
5
Total responses
517
May 2023
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
319
Likely
90
Neither likely nor unlikely
21
Unlikely
11
Extremely unlikely
9
Don’t know
4
Total responses
454
April 2023
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
226
Likely
60
Neither likely nor unlikely
16
Unlikely
7
Extremely unlikely
10
Don’t know
3
Total responses
322
March 2023
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
273
Likely
43
Neither likely nor unlikely
10
Unlikely
2
Extremely unlikely
5
Don’t know
2
Total responses
335
February 2023
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
232
Likely
37
Neither likely nor unlikely
9
Unlikely
3
Extremely unlikely
7
Don’t know
2
Total responses
290
January 2023
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
256
Likely
42
Neither likely nor unlikely
5
Unlikely
4
Extremely unlikely
3
Don’t know
2
Total responses
312
December 2022
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
288
Likely
43
Neither likely nor unlikely
5
Unlikely
4
Extremely unlikely
4
Don’t know
4
Total responses
348
November 2022
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
375
Likely
63
Neither likely nor unlikely
17
Unlikely
9
Extremely unlikely
5
Don’t know
3
Total responses
472
October 2022
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
389
Likely
55
Neither likely nor unlikely
10
Unlikely
4
Extremely unlikely
9
Don’t know
3
Total responses
470
September 2022
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
458
Likely
118
Neither likely nor unlikely
14
Unlikely
9
Extremely unlikely
9
Don’t know
1
Total responses
508
August 2022
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely Likely
293
Likely
52
Neither likely nor unlikely
6
Unlikely
5
Extremely unlikely
4
Don’t know
1
Total responses
361
July 2022
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely likely
291
Likely
50
Neither likely nor unlikely
3
Unlikely
8
Extremely unlikely
5
Don’t know
4
Total responses
361
June 2022
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely likely
194
Likely
35
Neither likely nor unlikely
7
Unlikely
2
Extremely unlikely
2
Don’t know
2
Total responses
242
May 2022
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely likely
313
Likely
56
Neither likely nor unlikely
10
Unlikely
6
Extremely unlikely
4
Don’t know
1
Total responses
390
April 2022
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely likely
236
Likely
52
Neither likely nor unlikely
11
Unlikely
3
Extremely unlikely
9
Don’t know
4
Total responses
315
February 2020
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
OptionsTotal
Extremely likely
57
Likely
2
Neither likely nor unlikely
2
Unlikely
2
Extremely unlikely
4
Don’t know
0
Total responses
67
January 2020
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
OptionsTotal
Extremely likely
63
Likely
6
Neither likely nor unlikely
0
Unlikely
4
Extremely unlikely
8
Don’t know
0
Total responses
81
December 2019
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
OptionsTotal
Extremely likely
43
Likely
6
Neither likely nor unlikely
0
Unlikely
1
Extremely unlikely
4
Don’t know
0
Total responses
54
November 2019
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
OptionsTotal
Extremely likely
55
Likely
9
Neither likely nor unlikely
2
Unlikely
0
Extremely unlikely
5
Don’t know
1
Total responses
72
October 2019
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
OptionsTotal
Extremely likely
70
Likely
14
Neither likely nor unlikely
2
Unlikely
0
Extremely unlikely
1
Don’t know
0
Total responses
87
September 2019
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
OptionsTotal
Extremely likely
72
Likely
12
Neither likely nor unlikely
2
Unlikely
0
Extremely unlikely
2
Don’t know
1
Total responses
88
August 2019
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
OptionsTotal
Extremely likely
60
Likely
9
Neither likely nor unlikely
1
Unlikely
0
Extremely unlikely
3
Don’t know
1
Total responses
74
July 2019
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
OptionsTotal
Extremely likely
41
Likely
15
Neither likely nor unlikely
6
Unlikely
0
Extremely unlikely
3
Don’t know
1
Total responses
66
June 2019
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
OptionsTotal
Extremely likely
52
Likely
9
Neither likely nor unlikely
1
Unlikely
1
Extremely unlikely
3
Don’t know
0
Total responses
66
May 2019
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
OptionsTotal
Extremely likely
60
Likely
9
Neither likely nor unlikely
3
Unlikely
3
Extremely unlikely
5
Don’t know
0
Total responses
80
April 2019
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
OptionsTotal
Extremely likely
47
Likely
11
Neither likely nor unlikely
2
Unlikely
1
Extremely unlikely
0
Don’t know
1
Total responses
62
March 2019
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
OptionsTotal
Extremely likely
64
Likely
11
Neither likely nor unlikely
2
Unlikely
2
Extremely unlikely
8
Don’t know
0
Total responses
87
Page published: 14 December 2023
Last updated: 9 July 2025