If it is not possible to raise your complaint immediately, please let us have details of your complaint within the following timescales:
- Within 12 months of the incident that caused the problem.
- Within 12 months from when the complaint comes to your notice.
We will endeavour to deal with your query as quickly as possible, however we have had to extend the expected completion timeframe for this type of request to up to 5 working days.
We apologise if this causes any inconvenience. If your query is urgent, please call reception and avoid using this form.