Complaints

If it is not possible to raise your complaint immediately, please let us have details of your complaint within the following timescales:

  • Within 12 months of the incident that caused the problem.
  • Within 12 months from when the complaint comes to your notice.

We will endeavour to deal with your query as quickly as possible, however we have had to extend the expected completion timeframe for this type of request to up to 5 working days.

We apologise if this causes any inconvenience. If your query is urgent, please call reception and avoid using this form.

Complaints Form

If you have a complaint about the service you have received from any member of staff working in this practice, please let us know. The practice operates a Complaints Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria.

If you make a complaint it is practice policy to ensure you are not discriminated against, or subjected to any negative effect on your care, treatment or support and no information regarding complaints or feedback are kept on your medical records.

The Practice will contact you to discuss the complaint, to agree with you how the complaint is going to be investigated, and the timescale for this to be completed an action plan will be implemented.

When the practice looks into your complaint it aims to:

  • Ascertain the full circumstances of the complaint.
  • Make arrangements for you to discuss the problem with those concerned, if you would like this.
  • Make sure you receive an apology, where this is appropriate.
  • Identify what the practice can do to make sure the problem does not happen again.
Are there any members of staff that may be involved?